OK, i understand the B800 does not support it, and cant be upgraded.

If I buy the RLC-810A, will it work with the RLN16-410(H3MB18) hardware? and if it is supported, will that provide smart detection?

If the RLC-810A will not work with the RLN16-410, do you offer an NVR that does offer smart detection?

What hardware version do you have? If its H3MB18 version v2.0.0.268_20042502 is the latest available. 09/28/2020 Firmware is for H3MB02/H3MB06, and does not work with H3MB18. To do an upgrade, you must extract the PAK file from the ZIP file before you try and upgrade the NVR.

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Che versione hardware hai? Se la sua versione H3MB18 v2.0.0.268_20042502 è l'ultima disponibile. 09/28/2020 Il firmware è per H3MB02/H3MB06 e non funziona con H3MB18. Per eseguire un aggiornamento, è necessario estrarre il file PAK dal file zip prima di provare ad aggiornare il NVR.

I have the H3MB18 which Lorenz indicated supported this feature. It came with the B800 cameras, at they supported? or is the RLC-520A and RLC-820A the only cameras that support this feature?

Check your hardware version. Reolink told me its a hardware version compatibility. I have the "H3MB18" which is not compatible. I am told they are working on a release for H3MB18, which I am told is in testing, but no date on availability

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Controllare la versione hardware. Reolink mi ha detto che è una compatibilità di versione hardware. Ho il "H3MB18" che non è compatibile. Mi è stato detto che stanno lavorando su un rilascio per H3MB18, che mi è stato detto è in fase di test, ma nessuna data sulla disponibilità

Thanks Cynthia, already submitted so will see where that leads.

One thing I noticed in the current version, the software requires Flash Player!?
According to Adobe Flash Player is end of life Dec 31st 2020 - do you know if the current version of software still requires Flash Player?

Would be happy to - its listed on my account. Or if you have a way to send it privately, let me know

I am sure this not the "thoughts" you want, but none the less;

I did my research and ended up with the RLN16-410 as it has the 8MP cameras. Reviews looked better than average, so I ordered one.

1) First unit constantly rebooted over and over and over and... Reached out to Amazon support, we tried all the steps but no luck. They suggested I contact the Reolink support. So I did, and after a couple days of no where, I just decided to just exchange it. No so fast... I ended up having to return it because, apparently, when you send email asking for tech support, they block you from and exchange. OK so I returned it.

2) Second unit arrived today - good news is, it does not have the reboot issue, but will not take and upgrade PAK file. Waiting for someone on your support team to reply some time this week... If I wind up having to return this one, there will not be a 3rd try.

Honestly you seem to have a grate looking product, and nice features, but your QC process is severely lacking based on my (limited) experience.

One last comment on QA, Cancel is not spelled Cancle... just saying

All I get is "Failed to recognized file format" for the PAK file contained in the zip file.
I have tried web and USB upload, same results for RLN16-410 H3MB18