Posts made by DJFunky_36453642750

The new client does not work with RLC-810A , I can see all my other cameras on the NVR but not the 810, it just shows video loss.

I think you might need some new engineers.

They have offered no solution and only told me information I already know.

They also sent me a modified firmware supposedly done by an engineer which also didn't work. Why would that need to even happen? Does Reolink not test firmware releases?

Their only explanation is that my RLN8-410 is too old for the firmware? Despite it installing correctly and my NVR being a RLN8-410....


They said I would need to get Port forwarding setup on my router to use the new firmware. Where does it say you need to do that anywhere in Reolink support?

I am honestly considering posting the email I received here, its a frustrating and embarrassing response from someone that is supposed to be an engineer and representative of Reolink.

The latest firmware dated 23/09/19 is not good. I struggle to understand the point in it as I see no advantages at all.

1. You can no longer import config files (handy when upgrading the firmware and means you don't have to spend a long time manually changing all the settings on initial setup.) I ask myself, what is the point in only being able to export config settings if you cannot read them (encrypted) and cannot import them any more?

2. You cannot connect to your NVR via a cellular network at all. With identical network settings used on the older firmware (which I spent ages setting up per above) the firmware dated 23/09/19 installed I could only connect via wifi on my cell phone or via a hard wired network connection through the Windows client. Cellular network connection would not work at all. I tried UID disable, reset, UID enable, reset as per the Reolink help guide and it still didn't work. I tried different network settings, still didn't work.

I have contacted support and they offered no solution to the issue. I even tried a modified version "fixed" by a Reolink engineer.... No difference and they said it must be something I have done.

All I did is roll back my firmware to the one dated 11/08/18 and all is working again.

Poor service Reolink. I see there is new firmware 11/03/19 for the 5MP 410 but only if it is hardware version 51316 at
https://support.reolink.com/hc/en-us/articles/360008850853-03-11-2019-Firmware-for-Reolink-IP-Cameras-IPC-51316M-IPC-51516M-

But I only found that link by absolute fluke when clicking on the support tab. The link is NOT where all firmware should be www.reolink.com/firmware

And then overnight last night, latest update seems keep screen on has actually been implemented

"Rawlings
Rawlings (Reolink)
Jun 15, 16:15 CST

Hi Tony,
We are already doing this-permission to keep screen on. By early July with an update the App will have this important feature to your needs :)"

I had the same issue with my Android device (Galaxy S4) and support suggested I try another phone. I now have a Galaxy S7 and I still have the same problem as you describe. They said I must have a weak signal (not true, had very strong signal 4G connection.) Then they suggested I change mobile phone service provider saying that no one else has reported this problem.

I tried every possible port forwarding, UPNP, DNS, UID and IP setting possible with no better luck.

I have since given up. Most of the time when not on wifi I can get it to work if I quit / close all apps /open , retry and after up to 10 times it will eventually work.

I suggested this months ago and was told it would be added to the latest update.......still waiting.

It would be most helpful when setting up new cameras (and getting their angle right) by using the client on a cell phone without the screen turning off in live view