This company support system is horrible. No phone and email without respond. I purchase this system from Amazon prime and got the same problem as you. Going to return to Amazon and purchase from a real company with support.


Hello Kevin,
Sorry for any trouble caused.
If you need any assistance, please email to support@reolink.com. We are trying our best to reply within 12 hours, but we can guarantee every email will be responded within 24 hours.