Posts made by exchange2_282399799083237

Sorry, due to the GDPR, the cloud service in EU needs more discussion before the official release. For now, we haven't been informed with the accurate release date so I'm afraid I'm unable to give you a solid answer. So sorry for the inconvenience. GDPR won't be an issue if you just access the live stream or playback via SD card.

Hi Cynthia, where are we with this ? is your team still discussing this ?, can you please confirm if your cloud service in other countries is used to gather data about users ? because if its not then you should have no problems with GDPR.

I purchased another Reolink GO PT camera last week and I cannot tell you how important it is to have that cloud functionality that other countries seems to have yet the UK does not. a good company gets on those issues quickly and updates their customers, all I hear from reolink is GDPR this and that and no actual meaningful update or any progress report on the issue.

please speak with your team and get them to have an appropriate response for us, and if they are struggling with GDPR I can help you as I with GDPR and can offer advise on how best to deal with it, and even of all of that is not possible at least give us API access that we can use to make our own cloud recording ?

Thanks

this issue is very urgent your team needs to work on this quicker or at the very least offer API access to your cameras so I and others can make their own cloud recording ? at the moment the SD card concept is flawed as a thief can simply take the camera and remove the battery, the camera takes a while to connect to the livestream and then to start recording, all of that is more than enough time for someone to remove the battery and the footage is gone, its a very expensive camera and I really think your team is not taking this seriously enough for your EU customers, I work in the GDPR field if your team needs help let me know! this is a week job at most and almost every cloud based CCTV have this function here in the UK...

the Reolink Team told me that apparently are still working on some GDPR issues and they are planning to release a storage station for the Reolink, I think its really bad of them GDPR should not be a problem and a storage station is yet another purchase, I really don't understand what's so difficult about the GDPR ? I work as a data controller myself so it really baffles me why they are taking so long ? my only assumption is that their EU customers are very small and they aren't bothered by it so much, its a shame as I was going to purchase about 20 of those cameras to use in my work place too

Hi

is there any plans to enable the cloud function for the UK customers on the reolink Go battery camera ? it seems silly not being able to do this, a thief can just steal the camera and remove the battery before I get a chance to download the footage....

I just don't understand why other countries can do this like in the USA but in the UK we cant, seriously thinking of returning it as its clearly not fit for purpose if the camera can simply be stolen and battery removed...