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@Quella thanks so much! I switched it to IP and it works!
I am able to connect to the NVR when I'm on the same network. I setup an OpenVPN server on my network to allow a secure connection to the NVR when I am not home (via the mobile app). I can confirm that I can see the NVR via the VPN, I can go through my mobile browser and enter the IP of the NVR and it shows the page to download the client application. The issue is, when I open the Mobile App and I'm on the VPN, I try to login and it fails. Has anyone ran into issues connect through a VPN?
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