Hi there,

I recently bought three RLC-823a cameras. One of them (a) with the firmware v3.1.0.956_22041511_v1.0.0.30, one (b) with the firmware v3.1.0.989_22051911_v1.0.0.30 and the other one is still shipping to me.

The one with the newer firmware have no problems and working really fine.
But I have some issues with the one with the older firmware. I don't get the camera to tilt, pan or zoom. I crule out any mechanical problem as the camera is moving fine each time the camera restart.

I need please some support.

Thank you.

Regards,
Rene