I’ve got the same problem. Mine worked as of Jan 22 2019 and today Jan 23 it does not load over 4G. My download speed is 52Mbps and 11.4 Mbps upload speed. Nothing wrong with it. I did download a new update from reolink yesterday morning. Can you please go back and reverse that update to the last one? I will definitely let you know if the bug was in this update as you said you were fixing bugs with the new update, you obviously created a bug. Thanks so much.