Posts made by gaven_507857660539110

@gaven_5078576600539110

SOLUTION: After talking to Reolink support it appears the best solution is to not use the AVR buzzer at all, and instead use the built in "siren" feature of the new AI cameras - this also has a great feature where you can record your own custom sound for the camera alarm, so it can be made to be a quiet and short sound (i recorded myself saying "beep" on iphone!) - which solves a a lot of the problems I was having with the AVR buzzer noise being too loud and too long.

@joseph_1979 sent to support as requested

@gaven_507857660539110

I don't appear to be allowed to edit my own post here even straight after posting it?!?!?

Another thing...

With zoom cameras (like RLC-811A) the AI detection appears to be triggering for people that are not in current frame at all - and then triggering buzzer when nobody is visible in camera. ie. even when zoomed in, the camera triggers for the full wide view always??

I'm using multi-camera AI system (multiple RLC-811A, RLC-1212A cameras) using a RLN8-410 (N7MB01) Fw: v3.3.0.226_23031632 NVR

The buzzer feature (where it goes off if AI person motion is detected) could be very useful but it suffers from annoying problems to be useful to leave on or use at all.

• The buzzer is too loud. NVR is right beside me in small office and the buzzer (loud beep) is deafening! Can it be controlled in software/firmware to change the volume of the buzzer coming from the
• Buzzer is too slow to start beeping - in my example below the person walking all the way across the frame is nearly to the other side and out of frame before the buzzer goes off - beep did not happen anywhere on red arrow until she got to this position on frame, and then it beeped many times on moving green arrow distance! It needs to go off immediately the AI detects Person detected in camera!

• Once it starts making the loud beep, it keeps repeating this beep every second as long as same person is in frame - it should only go off one time and then do not go off again for at least 30 seconds... don't need/want loud beeps continuously!
• The buzzer sound is too long. Could the "tone" be changed to a short chirp instead of a long one second tone so its less annoying?

Previous non-AI camera systems were completely useless because it went off for everything, but at least these AI cameras can be set to only go off on person detection, so it could be useful feature if improved.

"Best practice is to have a POE switch"

Why? The NVR was bought to act as a switch ... it has a built in 8 port switch in it.

I have my own network in house with all devices connected to various gigabit switches from Netgear... but I don't want to have to plug 6 cameras into my own home network causing interference and continuous bandwidth usage. The cameras all stay on their own network plugged into NVR and don't cause any extra traffic on my home LAN potentially slowing/interfering with PC gear.

These cameras and NVR should work correctly together as paid for without having to seperate out cameras to another LAN.

@joseph_1979 I did - will see if they bother to try and figure it out. At least this time they do not have the "your hardware is too old - upgrade to latest hardware" excuse. I am software/hardware engineer too, and if I can't figure this out, when there is literally only about three sliders and a few tickboxes controlling it, then I don't know - something seriously wrong. Maybe its this new camera firmware that is on camera, and not on website causing it... maybe its only beta version. Was thinking of "downgrading" to website firmware of camera.

@joseph_1979 its kind of infuriating now I think of it... becasue the only reason I bought this new hardware version RLN8-410 (N7MB01) when I already had a working RLN8-410-E (N7MB01) was because Reolink support told me the spotlights and AI detection of 811A didn't work with that version hardware and I should buy the same thing again to fix the problems!!!

@joseph_1979 yes I already have "All Motion" unticked on all setup pages - but it doesn't seem to work or do anything because I STILL only get the "ball" object icon/notification on NVR display every time a car drives by!

Also you say you don't even have the NVR so maybe you don't notice the problems with it not working right at all. I have not got a single PERSON detection working since this NVR arrived in house after first day.

@joseph_1979

What do you mean by "untag any motion"?

I was in middle of trying this... but problem... the camera is powered by NVR over the ethernet cable so not sure how to power it up & test it in Reolink software without connecting it to NVR. I might have a third party 12V power adapter, but don't want to blow camera by putting in wrong polarity.

Also not sure how software will see camera if its not on the network.

@joseph_1979,

I do have motion sensitivity set to maximum for last few days (on phone app its all the way right at 50, and on NVR interface its all the way right at High)

I have Person detection on phone at High (99) and I also have alarm delay at 0s

For last two days I have got ZERO person detection's... even though the day is clear and sunny and there are many, many people walking slowly through the camera view!

The only thing I am getting is lots of the old non-AI "object" detection being triggered by any movement - I don't even want this... want to turn it off - I had that in my old NVR with old cameras - this is why I paid money to replace RLN8-410-E (N7MB01) with RLN8-410 (N7MB01). Right now I can see the camera triggering object motion when there is nobody in view - it is just seeing trees blowing in the wind - useless!

The user interface is very bad - I can't see what is old motion detection and what is new AI detection. I want to turn old detection OFF completely.

There is definitely something badly wrong... on first day for about an hour this camera worked and actually did people detection. I also tried a complete camera reset yesterday but it made no difference.

@gaven_507857660539110

For example below, today there were many detections for "Any Motion" (FIG 1), but if I turn this off in filter to just see the other trigger types I see NO triggers for Person today at all (FIG 2)


FIG 1


FIG 2

Whereas, yesterday, you can see that it DID correctly find Person events even though the light was terrible yesterday at this time (FIG 3) - it managed to catch all people walking on both top paths in distance, as well as people walking up the steps close up. It even detected children on bicycles on top left path. BUT.... this only happened for a very short time period, between about 4.30 to 6.30...


FIG 3

after this NOTHING was detected... even though I was watching camera live and there were MANY people walking slowly across the road, path, stairs in much better lighting... and it detected nothing eg FIG 4.


FIG 4

I have no privacy mask and have completely empty Detection Zone set up so it should see entire frame. Alarm Delay set to 2 seconds.


FIG 5

Sensitivity is at "High 37" currently, but I have tried all the way to top. Person at Medium 61, but I have tried all the way to Max and all the way to Low. I have tried Alarm Delay at 1s and 2s. see FIG 6


FIG 6

I have tried Object Size of off completely and also on with various "small" sizes.. like below with a tiny yellow square - see FIG 7.


FIG 7

On the NVR in the Detection page for the camera (FIG 8), I have tried "MD Sensitivity" from Low to High, but not sure what MD means or if that is used for AI detection at all or not?

Is "MD Sensitivity" just for old non-AI based "motion" detection? Does this setting affect AI detections?

Also on this page on AVR (FIG I keep turning "Pet Detection" radio button to OFF, but when I come back later, it is back to ON again???


FIG 8

Hello,


I had the RLC-811A camera for about two months with older RLN8-410-E (N7MB01) and the new AI camera detection did not work with that older NVR hardware (H3MB16) so was advised by Reolink support to upgrade to latest hardware (N7MB01) which I did and received yesterday.

So far I am very disappointed with it... I cannot for the life of me figure out what settings makes the AI PERSON detection work (I don't care about VEHICLE or PET detection)

Since yesterday I only managed to get person detection working for about an hour, and of course I changed something, and now I have not got ANY person detection working at all since, even though the view & lighting now is MUCH clearer than it was when it actually DID detect people walking by yesterday. I have no idea what's going on. It must be some bug, because there is very little to change and I have tried everything and nothing seems to work.

All I am getting now is the "Any motion" events which I think is the older non AI triggering of any movement in video (which is useless)

The CAR AI detection IS working though - but I turn that off as I don't want it.

NOTE: problem uploading all images at once, getting error "request entity too large" so have to post separately...

Anyone have any idea what's going on?

UPDATE/FIX: This was fixed by a new camera firmware update which apparently was trained on video I sent them from this camera. Person detection works 100% of the time now from this camera. Firmware is v3.1.0.2473_23071803

@lobotomist Hi, I just got the RLC-811A there yesterday and the firmware on it according to the NVR info page is v3.1.0.2144_23042803 - I don't really understand why the version is WAY higher than only version available on this support site.