This is the process I went through to remedy problems, but still no good.

1. Reset Camera
2. Scanned Camera after hearing voice prompt.
3. Entered WIFI info.
4. Scanned camera again this time at front, voice says "your reolink camera is connected to WIFI, connection successful", but when I try on phone to finish process, phones says not connected.
5. I exit app, launch app again and no device so have to do same process again, tried now 7 to 8 times, no good.

p.s also tried these (but still no good) - Removed app from phone and reinstalled, Went into app data and cache and cleared both. Still nothing, I'm in contacted with Scott from support team, he is very helpful and trying his best to sort it.