Best posts made by gkl_293453548720263

Here is the connection problem I am having. Six Reolink E1 & E1 plus installed on my router set 10.0.0.1 with no problems. But purchased Reolink Argus PT/Solar & won't connect. My router is set to 10.0.0.1 . So I took this camera to Router set to 192.168.1.1 & it easily connected. (both routers are Netgear) There is a difference in the Reolink Argus PT. (the E1 also connected to both the 10.0.0.1 & 192.168.1.1) I am awaiting for reply from support.

I'm no expert when it comes to router settings, but since you said "took this camera to Router set to 192.168.1.1 & it easily connected" I assume there is a reason why you could not leave the router set to 192.168.1.1 is that correct ?

I am asking because a short while back I switched from an old ASUS router to a new Netgear router and have not been able to get my Reolink Argus PT cameras to reconnect. I have other brands of WIFI cameras that reconnected easily so it makes me feel it is a problem with Reolink and not my router but that is just a guess and I have been doing a lot of research but still no solution.

@joseph_1979 Thanks, I tried the Windows version of the Reolink desktop app. and it works. However, my main computer is a Mac and still having no joy with it. I've gone so far as to delete everything named reolink on it. Still not working. the macOS App Store version does work but I can't access the recorded videos using playback.

Thanks again. It's a software bug, only Reolink can solve this problem.

You sound sure it is a software bug that only Reolink can fix, a short while back I switched from an old ASUS router to a new Netgear router and have not been able to get my Reolink Argus PT cameras to reconnect, and after reading your comment about it being something only Reolink can fix I am wondering if I am just wasting my time trying to find a solution myself.