I can't believe this issue is still present. I still have this problem but I gave up on Reolink technical team to fix the bug. This team trusts the app or the firmware is fine. They are saying my wifi network is faulty while I have replaced the modem several times and checked with network provider about the stability several times.

The connection issue is one of the most important aspects for a product like this. I really hope a permanent fix comes as soon as possible.

Hello Carl,

Thank you for your reply. I've requested my ISP for new modems several times and also had their technician to check the wiring at home. I have done my best at my end to improve my network and all other devices are getting benefits from it except for reolink camaera.

Now the camera works fine when I am connected to home WIFI, however, issue with connection via 3G/4G still remains. It looks like I am not the only with this issue. I hope your team look into this matter closely and provide us app update or firmware update to address the issue asap.


Cheers!

I have the same problem with all my cameras.
I've tried to reach customer service team and resolve the issue, however, the answer I get is 'your home network is unstable'. My home broadband is perfectly fine and all other devices like laptop, TV, smartphones have no issues using the internet at all. Reolink won't admit that their camera may be faulty or it could be a bug in their app.

I am trying minimum 5 times to connect to the camera on 3/4G everytime.