I have tried the reboot. No help. Will the refresh erase all my settings? I am remote from the camera.

I recently tried to upgrade my firmware in my RLC-511WA camera,.old version 3.0.0250_21040809 I downloaded the new firmware (v 3.1.0.956_22041509) double checking the model and HW number. The first time I tried to update it appeared to work but when I checked the camera info, it indicated the old version was still installed. I tried to update again but it failed saying the new version I browsed to was already installed. However the info page continues to show the older version is still installed