10 days and no support. I am told to fix firewall ñ, i am not sure what to do besides returning these and continue using nest

Hello

I am a dealing with big issues with reolink argus 2.

My isp is at&t and i can connect everywhere fine except to the reolink cloud/app. I am connecting using my 4G internet now.

Here is full traceroute

https://pastebin.com/ipmAkrVu

My ip at home is 172.1.155.0-255 i believe reolink is blocking at&t IPs!