Spring Renewal - Share Spring Time-lapse to Win Cameras
360° Fisheye Indoor Camera - Why We Made Fisheye & What We Have Done
Full Introduction and Tips for Shooting Time-lapse Video with Reolink Camera
New Reolink Client v.8.8.5 - Auto Upgrade Client Feature!
I have over 1000 cameras of yours deployed over several dozen NVRs. You are the only brand that I sell.I am seeing a problem with cameras I have purchased in the last week all from Amazon.For example. An established RLN16-410 that was deployed almost two years ago. (Build 1808110 with firmware v188.8.131.5259_1606_18081116100)One of the 16 cameras went down and I purchased a replacement B400. It did not work. I figured that I got a bad camera and purchased a second B400 yesterday. It did not work.These are BRAND NEW cameras, all of which I got this week.I then took a brand new D400 out of my spare inventory. It did not work.I went to another of my clients with a RLN8-410-E (Firmware v184.108.40.206_18092808101) and pulled a KNOWN WORKING B400 (purchased last fall) from the system and took it to the site and it did not work.I have a second location that has a 8-Channel (RLN8-410-E) unit purchased in December, installed in January. NONE of the cameras purchased this week from Amazon work on it. Its firmware v220.127.116.11_19080208101I came back to my shop where I had a brand new RLN8-410-E and all of the cameras worked. They work on firmware v18.104.22.1689_20042901.SO.. I am seeing that there may be firmware compatibility issues between cameras in inventory at Amazon, and older NVR units in the field.Can you confirm this and provide a path to solution. With dozens of NVR units deployed, I am very concerned.
Hi there! Join the Commnunity to get all the latest news, tips and more!