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I had sent a support request, and they asked me to email them an FTP file, which I did. They were able to open it in Windows Media Player without issue. I wonder if the version of Windows is relevant. At this point, since I can watch the videos with VLC player, I am not really worried about this issue anymore, but it is an interesting curiosity that I'd like to understand.
That's interesting. Thanks for the explanation. I didn't even think about the fact that the camera was using Linux and the client software on my computer was using Windows. I'm just glad that there's a simple workaround, though this seems like something Reolink might want to address or at least make clear in their reference materials so that anyone else running into this problem knows what to do to watch the FTP videos.
I had also submitted the issue to support. I discovered another layer to the issue. The files will play just fine with VLC player, but in Splayer and Windows Media Player, the files appear corrupted. However, the files from manually recorded videos play just fine in all players.
I'm trying to set up my RLC-420 camera to record pictures and videos to my NAS. I have everything set up in FTP, but when a video is recorded, the files all show a length of 00:00:00, and when I play them, they look corrupted - blocks of random colors as opposed to any footage. If I go to the Reolink client software on my computer and click record video, the videos are all fine. For whatever reason, just the motion detection videos are messed up. The image captures are fine, though. Any ideas?Thanks!
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