Posts made by nfsmarthome_246701965365414

I recently installed 12 cameras to a job site.

I had to give all of them individual static IP addresses as to not cause disruption of service due to a power surge or blackout.

All cameras have loaded and can be seen in the Reolink desktop Client app.

However, they will not attach to the device app.

I have spoken to customer service and could not get a cohesive solution due to a) they are 12hrs. ahead in time zone and b) customer service representatives do not have a grasp on the english language and do not understand what I have explained to them.

The steps I've taken so far:

I have brought them back to factory settings to no avail.

I have scanned the QR code to no avail.

I have entered the UID code to no avail.

I have entered the IP and Port addresses to no avail.

I cannot get a comprehensive answer from tech support to help my client to achieve satisfaction in getting to see the cameras when they are not physically in the office.

If any of the community has any suggestions, please reply.