Posts made by Nick_26792935116

My E1 Outdoor (hardware IPC_523SD8) has firmware version 3.1.0.989_22081906 but when I check for updates in the firmware update function I am told I have the latest version. Why am I getting this message if there is a later version?

Yes, I also have 18.13.1, auto-updated from 8.8.5 (I think that's what happened) and although there are a number of ways in which this version is a big step forward, it is also rather buggy.

For example, sometimes when I launch it the window shows a live view of the last camera I looked at, but all the cameras say "not connected" (including the one you are viewing) and you can't switch to a different camera. Re-launching the software sometimes fixes that but it is a lottery whether it will work correctly or not.

Also when you try to add a camera it often shows the camera in the list but when you try to add it a dialog appears saying "Failed to add device. This device already exists", even though it is not in the sidebar and doesn't get added.

Another issue is that the application almost invariably crashes when you quit.

Finally the application consumes a vast amount of CPU (currently saturating over one whole core on my M2 Pro Mac mini) and shockingly it is still only compiled for Intel chips, three whole years after Apple Silicon was first released.

Maybe Reolink only have one person working on this software and there is a limit to what he can do? It's a shame, because the UI is not at all bad if it worked properly.

I have one of these cameras which has Firmware version 19071502, but the firmware download page only has firmware for hardware version IPC-51316M, which is presumably an older version of the product than IPC_51516M5M. Why is there no listing for the firmware for the newer hardware version?

Your firmware listings are very hard to follow - there is only one firmware download for each model number, even though there are sometimes multiple hardware versions. Why can't you have a page which shows all the hardware versions for each model number, which tells you what the latest firmware version is, and provides a way to download the latest firmware?