Sorry to hear you have had bad support. There is seldom a time when I will ever give feedback but my experience with Reolink support could not be better, a support person answered 3 or 4 enquiries about the tech set up and app before I purchased a ReolinkGo/solar panel and each time I had a reply back before the end of the next day. I found Reolink support very good. The FAQ has hundreds of support titles listing just about every question. Maybe try there as well. Most answers are right there, just do a search. That's where I got all the information I needed to purchase and install my GO and everything worked first time including connection to 4G and email notifications to my iphone app. I actually purchased a Reolinl Go instead of the 4G Arlo because of the good documentation available.