Bad support

rene

It's a bad support they have, when they can not solve the problems with their products / software, then they stop answering one's email, it is so bad that they piss on their customer that way

Reocamera

Sorry to hear you have had bad support. There is seldom a time when I will ever give feedback but my experience with Reolink support could not be better, a support person answered 3 or 4 enquiries about the tech set up and app before I purchased a ReolinkGo/solar panel and each time I had a reply back before the end of the next day. I found Reolink support very good. The FAQ has hundreds of support titles listing just about every question. Maybe try there as well. Most answers are right there, just do a search. That's where I got all the information I needed to purchase and install my GO and everything worked first time including connection to 4G and email notifications to my iphone app. I actually purchased a Reolinl Go instead of the 4G Arlo because of the good documentation available.

Cynthia

Hi, could you please provide us your ticket number? We will help to contact support for help.