Hi, guys! I have the same problem (3816M and refusing to update w/o Flash) and now must replace at least 4 cameras, because I need working direct access via browser. Ok, I'll make order for new cameras soon, and, of cause, it will not be Reolink, exactly. But today I saw Reolink's today advertising review on one of russian reviews website. As I promised to Reolink's support in final of our useless correspondence I made a TRUE detailed comment under this review, about Reolink's politics for customers like us. No lies, no fakes, only detailed true. You can do the same on the similar sites. May be it will force Reolink to understand that refusing in support for the significant part of customers is really bad, and will help many people don't make mistake and avoid buying Reolink products in future. Regards!

I made a request to support. They refused me for new firmware for C1 Pro (3816M), motivated that this cameras is old.
That's all that you need Know about Reolink.

Also they offer compensation 5% for further orders. They really think that i'll buy anythig else from Reolink after this refuse? )))))