Posts made by RVal17

@user_634451444404343_634451444404343

Glad it worked

@user_634451444404343_634451444404343 Is your NVR connected to the internet? It may have updated, but you have to install the new firmware.

Link: https://m.reolink.com/download-center/

That might help. Hopefully.

Issue was resolved, they were trying to contact me but could not get through.

The tech was polite and patient. She explained how to resolve the issue and was very professional.

The issue was the cameras cannot be powered by the NVR. I read the description as they could. Alas, I was wrong. The PoE Switch is REQUIRED, to make the cameras work.

Thank you Reolink

Update:
Someone reached out to me with a non-reolink email.... highly suspicious.

Still waiting on a response from them.

Funny when I had purchasing questions, I got responses within hours.

@carl_514791511724271 hi, yes the cameras all work for my RLN8-410. The RLN-36 ports do not light up at all.

They don't pick up and after they don't pick up they hang up... terrible customer service. Still not response from multiple emails and requests.

Just terrible.

@carl_514791511724271 that was the right one, thanks on hold now

@carl_514791511724271 thank you for trying but that number is inactive or cannot be reached.

Still no word back yet. Sad.

@joseph_1979 thank you! I did reach out. No response yet.

I have a RLN8-410, works great. Got the RLN-36, updated the firmware and installed and formatted the Hard drive. But now the 36 won't find the cameras. Please assist.