Greetings,

When I tried to sign into reolink.com, I got a message saying "Enter the 6-digit code that you see in the App", however, the app isn't showing a 6-digit code. I have the Google Play app, version 4.39.0.5.20230728.

How can I get the app to show me the two-factor authentication code?

Thanks,
Shane.

@joseph_1979 I added a 256 GB card, and it seems to be working.

When I purchased the E1 Zoom the manual said that it supports micro SD cards up to 128 GB. Now on the product page, the specifications say that it can take SD cards up to 256 GB. However, further down the same page, the FAQ says it can only take a 128 GB card.

Does the E1 Zoom support 256 GB micro SD cards? A separate document says that it can, however, there is nothing consistent.

@joseph_1979 I just realized that this is a feature of the device—not the Windows software. So for example, my E1 Zoom has the ability to export the configuration file, but my Go Plus doesn't have this option.

I'm still trying to figure out how to export the settings on my E1 Zoom.

@joseph_1979 I am running version 8.10.4. The website says that this is the most recent version. It was released on May 15, 2023.

What version are you running?

Greetings,

There is no documentation about how to backup the settings, so I would like help. When I go into the Windows client and click Settings > System > Maintenance, it brings up the following:


If I click the first Browse b**ton, a Select Folder to Upload dialog box appears. What do I do next?

1. Do I create an empty folder, and the client will save the configuration files here, or
2. Do I find out where the existing configuration file is, and select that?

It doesn't say where it gets uploaded to, which is confusing.

I have an E1 Zoom.

Thanks in advance,
Shane.

Greetings,

In my Windows client, if I go into Settings > System > Date & Time, there is a Start time of the 2nd week of March, and an End time of the 1st week of November. Does the camera turn on and then off on these dates?



I have an E1 Zoom.

Thanks,
Shane.

@reolink-fiona I've been in video meetings for most of the day. I think if the wi-fi was a problem I would have noticed it in Zoom or Google Meet.

I will submit a ticket.

Shane.

Greetings,

The Reolink Client for Windows has just updated to version 8.7.1.

I noticed a new option. When I click Client Settings > General, There is an option called "Scrollview Time", which is currently set to 10 seconds. What does this do?

The manual doesn't have this option. It hasn't been updated since September 2021.

Shane.

@reolink-fiona The camera is sitting next to my router. It should be getting a strong signal. I'm not sure how to test if there has been a signal drop.

Shane.