@janek-dobbelstein_425633670508748 return it ASAP. I had the same problem with no resolution. Since it was out of warranty, they offered me an insulting 8% discount.

I've had the same issue now with 2 cameras. After troubleshooting with customer service, they offered me an 8% discount on another camera. I don't understand why they think I would invest in another camera when this issue is clearly a manufacturing issue since so many people are facing it.