Posts made by sj_291112514777230

Hello,

Would someone from Reolink clarify this for everyone please?

What happens if you update the firmware and put a tick or X in the Box below

[X] Reset Configuration

Do I keep my existing old settings? or does this reset the settings back to a factory default?

A) On your page here (updated 3 days ago - 1st Feb 2023)

https://support.reolink.com/hc/en-us/articles/360005131094-How-to-Upgrade-Firmware-via-PoE-NVRs

It says ;
Step 4. Check if you want the cameras that are connected to the PoE NVR to restore or not. If you do not want the cameras to restore, please uncheck the "Update Configure File" button.

I would understand from the statement above that my settings WILL NOT be retained and will be factory reset if I leave it un-ticked.
If I wanted my existing settings to be retained, then I need to check the box [X]

B) On this page (updated October 2020)

https://community.reolink.com/topic/661/update-config-failure-during-firmware-update

Cynthia says ;
hello,
If you checked the "Update configurations”, the NVR will come back to the factory settings.
If you don't want it to do that, you just need to not check the "Update configurations”.

I would understand from Cynthia's statement above that my settings WILL be retained if I leave it un-ticked.
If I wanted to do a factory reset and remove my settings I need to tick the box



1. Please can a member of staff confirm which is correct?

Can they also
2. Amend the different opinions on the website - so only correct information is on the help?
3. Change the words in the firmware update page so it says [ ] Erase All Content & Settings?

It is very confusing

Thank you