Posts made by slewington1986_533910092869762

I have been in contact with Reolink Support and have been referred to their Warranty Dept.

Update: I have upgraded the Firmware on both the NVR and Doorbell Camera to the latest with no change

I've done a quick search on this topic but have been unable to find a solution.

I am unable to get the Reolink POE Doorbell to pair with the included Chime.
The Doorbell itself seems to be working correctly. It connected to my existing Reolink NVR and is transmitting live feed as expected.
I have tried all the usual things:

• Power cycled the doorbell and chime
• Tried the chime in various power sockets throughout the house. - One is literally 2 metres from the front door with nil obstructions in the way.
• Tried resetting the chime by holding volume button whilst plugging in - I hear the expected beeps indicating the unit has reset however no change.
• Checked that the volume on the chime was turned up and not muted.

I think I'm out of things to try at my end. Can anyone confirm how the Doorbell communicates to the Chime? Is it via WiFi or some RF link?
If via WiFi does it use the existing WiFi system or it's own network? And if it's own network is it 2.4GHz or 5GHz?

Thanks.