Hi Cynthia.
Thank you for the recommendation to check what version of the windows client I was using.
After checking I found I was using v8.1.18
Following your advice I searched and upgraded to v8.2.0
This has 99% corrected the problem.
The reason I say 99% and not 100% is that, after downloading 6 different 30 minute video clips, they ranged from exactly 30 mins (like the old client does) to 30 seconds short of the full 30 mins.
30 seconds is not much of course, but could be important if something happens during the missing time.
So, the new client is "almost" perfect, but still can miss a small amount off the end of some downloaded clips.
Hopefully this can be made "perfect" in a future release.
Thank you.

Just found this out by accident, as there was some footage right at the end of a 30 min section or recorded footage:

I have my NVR set to save video footage in 30 min chunks as it's easier to handle than 1 hour sections.
What I have just found out is that, when I select one of these 30 min chunks via the new Windows Reolink Client, it only actually downloads a clip about 24 to 25 mins long. It's missing about 5 mins off the end.
I tried this a number of times with different clips and it always does this.
I then loaded up the old Windows Reolink Client, and selected the exact same recorded section, and this old client did correctly download the full 30 mins of video.
This appears to be a bug in the new Windows Client.
Hope this can be fixed.
Thank you.

See the attached image: (look at the far right which shows the time-length)
The top two files are supposed to me 30 minute sections, and as you can see they are exactly 30 mins each, and are downloaded from the OLD Reolink Client.
The other four files below them are also supposed to be 30 min sections, but as you can see the length of them is random approx 20 to 25 mins only each one.


filesize.png

Just found this out by accident, as there was some footage right at the end of a 30 min section or recorded footage:

I have my NVR set to save video footage in 30 min chunks as it's easier to handle than 1 hour sections.
What I have just found out is that, when I select one of these 30 min chunks via the new Windows Reolink Client, it only actually downloads a clip about 24 to 25 mins long. It's missing about 5 mins off the end.
I tried this a number of times with different clips and it always does this.
I then loaded up the old Windows Reolink Client, and selected the exact same recorded section, and this old client did correctly download the full 30 mins of video.
This appears to be a bug in the new Windows Client.
Hope this can be fixed.
Thank you.

See the attached image: (look at the far right which shows the time-length)
The top two files are supposed to me 30 minute sections, and as you can see they are exactly 30 mins each, and are downloaded from the OLD Reolink Client.
The other four files below them are also supposed to be 30 min sections, but as you can see the length of them is random approx 20 to 25 mins only each one

filesize.png

Thank you.
At the moment, if the old client stopped working (thankfully it still does) there would be no way to change the NVR output to 1080p which the monitor could use, so you would be unable to use the NVR.

I hope your R&D team will be able to add these settings into the new client.
Thank you.

Before I start. I had a problem with the screen physically connected to my NVR. it was blank.
After much puzzling why, I managed to fix it. The problem was the video resolution output from the NVR had changed.
And I was able to use the old Reolink Windows Client to change the NVR Video Output back to 1080p
The second icon from the top left here called "Output"


So that's great.
However, I have been looking and looking through the new Reolink Windows Client, and I can't find any of these settings.
Is this because I'm not looking in the right place, or does the new client not have most of these setting yet?

Just updated to the very latest version of the new Windows Client.
All working OK for me, but I'm sad to see the simple request of remembering the window size it was set to, when you last shut it down is still not working.
So every single time I run the Reolink Software I have to stretch it out on my screen, as it does not remember.
And I do not wish to maximise it, as it looks weird on an unltrawide monitor.

Almost all other software remembers it's window size, please can this be added in a future update?
Thank you.

Thank you, that would be great.
I think all video apps, and most podcast apps allow you to cast to a screen which has cast ability.
It would be lovely if you can open up the reolink app. Go to the live camera view you wish, and select CAST so it appears on one of your screens, just like you do from many many other mobile apps.
Look forward to it

Can you please add a CAST button to the reolink app?
I and I'm sure millions of others would love this ability.

I'm sure it would easy to do, as many apps, podcast apps and video apps almost all have the CAST button.

Right now, it it possible to work around it, in a messy way.
You can go into your phone settings, and select CAST which casts everything that's on your phone screen to the screen you are casting too. But it's a bit messy as it means you can't do anything else with your phone.

Just please add a CAST button to the Reolink mobile app please.
Thank you

So will this feature come to the Eight 4K D800 Camera's I recently bought?
Connected to a NVR.

I really don't know why it's not the NVR doing this work and not the camera.
After all, it's just copying a frame every x seconds to a different file on your NVR's hard drive.
Nothing for the camera to need to do at all.