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I guess this is not a new problem. I bought a RLK8-410B4 two months ago and have the same problem since i first set everything up. Connecting via wifi, be it my own wifi or wifi somewhere else live view is perfect even in HD mode. I've been going back and forth with support team and tried everything that was recommended. The last thing I was told by support team was " When you are using home WIFI, your app and the NVR is in the same LAN network, you can access the NVR easily as the video data don't need to go out of your home network.However, when you are using 5G network, all the data will go out of your home network, going through routers on the Intenet, then received by your phone, the data transfering path is more complicated, so the connection could be affected easily.In this case, we will suggest you to update your home wifi to improve uploading speed for the NVR." I had fios 150/150 and after this suggestion I upgraded to Gigabit connection however I still have the same problem. Now what..
Everything about the app is fine except for the fact that connecting via mobile data for live view almost never works.
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