Posts made by susanne2512_105496920354996

Hi Mastercam;

So there have been some updates. I got a new HDD that I added to our new NVR. Still no change. But suddenly on July 30th my NVR started recording again. The red light is still flashing on the front though.

Yesterday we got a new modem from Comcast. Still recording but I still can’t connect via the app or on one of my computers.

So the NVR is not connecting to the Internet via the Ethernet cable. (We checked the Ethernet port to make sure it’s working and it is.)

At this point I think it’s the NVR..even though it’s new.

Any updates on your end?

Any change in your

No, you're not alone. For me I don't think mine are communicating with the internet. I can't access the app, in addition to not recording.

I have the RLN8-410 NEW nvr and just got it a few weeks ago.

I've had a tech company here trying to fix it and $350 later, nothing.

I'm going to exchange my Comcast router on Monday or Tuesday. If that doesn't fix it, I don't know what will.

(I can't remember which update we did. But this quit recording on June 2.)

Mastercam---do you happen to have Comcast?

This exact same situation happened to us in mid June. All of a sudden our recordings stopped. And can't even access via apps. I tried a new NVR, new hard drive, still no success. I can still watch live feeds, like you. But not on the app.

I wonder if our internet service provider, Comcast in my case, changed something. Or was it Reolink?

I feel your frustration.

Cynthia; you have a scammer using your name.

When I googled Reolink phone number this came up. See picture
5354BED7-42D9-4198-BAB6-EFCA2DF2B5D6.jpeg

WTF?

All of a sudden my password no longer works.

I was just in the line with the Reolink help and after 20 minutes they come back and say they want $149.99 to fix my nvr and give me a new password. And update my software.

WTF???

What is a bbcode?

I tried signing in to my unit today and the password we have always used no longer works.

I unplugged the nvr and plugged it back in. It’s asking for a super password. Any ideas?

Everything has been working fine for the past year or so. And about a month ago we have NOT been able to access Reolink Cloud via our Mac, PC, Android or iphone. I have rebooted so many times. Have checked the cables. Still nothing.

I do notice on my Network settings the Default Gateway is set to 0.0.0.0. . I reset it to our router's address and still nothing.

We haven't changed anything on our home router system or home network system. So frustrating. Anyone have any ideas?

I updated the firmware last night to the latest update.

Now we can't access the videos on our phones or computers. I keep getting "User name or Password error."

I deleted the browser cache. Physically reset the cameras. Rebooted the NVR.

Still nothing.

Ideas?

Never mind, Bernd. Figured it out, but it still doesn't fix my problem. No cameras because it keeps saying incorrect password, etc.

Bernd;

Can you tell me how to delete the browser cache?

I just upgraded the same firmware and can't sign in. Not sure what to do. Thanks

Thanks for responding, Markspaw, but there is no list of cameras on the right. Here's a screen shot of my Playback page.
Screen-Shot-2019-08-14-at-4.15.48-PM.png

I just installed Reolink Client on my Mac. I can see the channels live. But when I click on the playback page there are NO channels. It says drag them. But I can't find where to drag them from. I found some instructions online about adding channels but these instructions don't help.