Same problem with me. Recorded videos won’t load in the cloud tab in the app. Bought the cameras a week ago, and the cloud has worked on the app until this afternoon. It actually worked this morning, and I can access the recordings on the Reolink website. My cameras do not show up on the firmware page. They are Argus. I went through the trouble of mounting both cameras, but I will take them down and send them back if I can no longer access the recordings on the app. I paid to be able to access the cloud via the app.