After updating to version 8.14.2, the client could not connect to any camera on the network. One camera was missing and when attempting to manually add it, the client threw an error stating that the camera already existed. Rolled back to 8.12.

Carl -

where does Reolink stand on the release of this firmware update? You promised December, January, February, now March? Reolink sold these cameras to consumers under fraudulent statements. This is unacceptable.

Hey Barbu - Yeah Reolink first told me December, then January, then February, and you're saying March. Reolink is dragging their collective @$$ getting this out. I purchased my camera's in November of 2018 and no point did they state that the new cameras would have a different hardware build than the ones I purchased a month earlier. They are still advertising that the cameras can support 30fps NTSC on the website. They still have not updated the specs sheet meaning they are knowingly misstating the technical parameters of their products to consumers.

Reolink apparently updated the hardware build somewhere around October of 2018. I only know this because I purchased my initial set of C1 Pros in September of 2018. Then, the next set in November of 2018 and that's when I learned, through contacting Reolink, that they changed the build version without reflecting this change on any of their marketing or technical materials. I've been in contact with Reolink and they've offered a partial refund and promise the firmware to fix this issue will now be released in late February. Although, they originally promised that it'd be released in late January when I first contacted them. So take it for what it's worth from a company that didn't take the time to update their website.

I've already filed a complaint with the FTC regarding their lack of disclosure. If you're in the states I recommend you do the same or with whoever the governing body of commerce may be where you are located.

Carl/Reolink -

When will the new firmware be available? In December, you stated it would be available "next month". Well, it is now "next month" and there has been no update to the firmware. Clearly, you still have not updated your website to reflect that the new build versions (IPC 51316M) do not support 30fps streaming or recording. To purposefully deceive your customers is 100% unacceptable. I will be reporting Reolink to the US Federal Trade Commission for false advertisement and fraud.

When is Reolink planning on updating the firmware for C1-Pro build version (IPC_513)??? When I purchased these cameras I was under the impression, as stated on your website, that they would be able to stream and record video at 30fps using the NTSC video standard. Unfortunately, that does not seem to be the case with the current build version. So, in essence, I was sold a lesser product and never informed of the difference.

Reolink the ball is in your court when will this be fixed?

I should add that my video format is NTSC (30fps max) not PAL which would only allow for me to have a max frame of 25fps. And yes I have verified that my cameras are not set PAL and are in fact set to the NTSC video standard.

I'm having similar issues and I have followed all the steps in the diagrams. I have a Cloud Account, verified my email, chosen the Beta plan, and I still do not see my cameras in order to Bind them to my account. Any other solutions?

I ordered two C1-Pro cameras about three months ago and then ordered two more last month. The two I ordered in September are capable of a max frame rate of 30fps at maximum resolution. The two I just ordered are only capable of 25fps regardless of resolution setting. I contacted Reolink support they stated that the firmware in the new cameras is the latest version so no upgrade is available to bring the new cameras up to the standard of the one I previously purchased. They added that they plan to upgrade the firmware at some point in the near future. However, I'm stuck on the point that I ordered two sets of identical cameras only for them to deliver a completely different quality of resolution. This would be like purchasing the newest smartphone; a few months later purchase the same phone only for it to be lacking 5% of its features and the manufacturer telling you that it has the latest firmware and you'll have to wait an unspecified amount of time for it to be fixed.

Has anyone else experienced this issue with Reolink?

Crimp -

Thanks for the idea, but having the cameras power off would completely negate the reason for having the cameras in the first place. My spouse travels for work and uses them to check in with us while away. I want more control of when “Common Users” are able to log into the cameras. Since I have multiple users logging on to the cameras, I would like issue different permissions for those users. This is not a far fetched idea and kind of surprised that Reolink has possibly overlooked this feature.

Plus having the cameras constantly power cycling down leaves too much room for local errors ie network connection failure, SmartPlug failures, etc. I’d also be concerned with the long term wear on the parts from the camera constantly calibrating every time it turns back on several times a day. Additionally, having my spouse use an app to turn on a SmartPlug to then wait for the camera to boot, calibrate and connect when she only has 2 minutes between meetings while on client sites or about to catch a flight is not a viable solution.

I was looking at Blue Iris the only issue with this is the Client-ware has to constantly be running. Not sure if I want to spare an entire machine to run client-ware. There are quite a few IP camera viewer apps available, some pay and some not, but what I really need is better client-ware that allows me to assign permissions for certain users.