Posts made by user_628934015619111_628934015619111

@joseph_1979 The cameras were purchased back in July, directly from Reolink. They came with quite outdated firmware (2022) so I upgraded them all to the latest version.

This has improved audio somewhat, but it's still choppy with voice

I submitted a ticket to support but have not heard back. Side note: I can't find anywhere on the site to look at my currently open tickets. The ticket acknowledgement email doesn't contain a link that would display the ticket either.

I have a dozen or so RLC-840A in an installation. Most of them have extremely poor audio quality that could be describe as "boomy", "echoy", "clipped" and "burbly". It sounds like there's a low-volume squelch that's overactive.

However, a couple of identical cameras, near the bad audio cameras, don't exhibit this quality issue. I can't see any difference in their setup. All cameras are POE and connected via wired gigabit Ethernet to the same LAN segment as the Synology Surveillance Station, so network bandwidth isn't the issue. In one case one "good" camera is in the same room as another "bad" camera (about 30 ft apart). The good camera clearly plays normal background noise, while the "bad" camera's audio is choppy and unusable.

The camera audio problems behave identically when viewed in the native Reolink Windows desktop app and the Synology Surveillance Station app.

What do I need to do to troubleshoot?

I have long been using the snapshot api, and recently discovered the width= and height= parameters to reduce the retrieved image size (and thus reduce bandwidth).

For example, from an RLC-840A, the following works to get a 640x360 snapshot, which is about 32KB, compared to the full-size snapshot at 670KB

https://[camera-ip]/cgi-bin/api.cgi?cmd=Snap&channel=0&user=guest&password=[obfuscated]&rs=000000&width=640&height=360

However, when I try to reduce the dimensions further, below 640x360, the camera always returns a 640x360 image.

I know I can rescale the image again at the browser, but is there a way to make the camera itself return a smaller image? I'm putting together a page with a dozen thumbnail snapshots that auto-refresh every 2 seconds, and it would be nice to have the camera return 160x90 snapshots directly and minimize bandwidth.

For the benefit of anybody else using that outdated document, the only change required is

channel=0

instead of channel=1

I'm trying to get a snapshot from a newly-installed RLC-520A using the CGI guide downloaded from the Reolink website.

The camera returns an empty response with a 404 status code.

According to the guide, the URL should be

http://[ip-address]/cgi-bin/api.cgi?cmd=Snap&channel=1&rs=000000&user=guest&password=[redacted]

I've created the guest user, and can verify the the camera recognizes the user because providing the wrong user and/or password returns

    [
   {
      "cmd" : "Snap",
      "code" : 1,
      "error" : {
         "detail" : "invalid user",
         "rspCode" : -27
      }
   }
]

However, with the correct user and password, the response is a completely empty (0 data length) response with a 404 status code, as confirmed in the browser network console.

So, what is the correct URL syntax to retrieve a snapshot?