Posts made by user_653336829771814_653336829771814

@joseph_1979

Hello yes I have the exact same problem on both cameras when connected on the same WiFi Network. I have tested the network speed and it is good. When I look live videos on the cameras it works perfectly well.

I will contact the support yes

@joseph_1979
Hello
I dont think it is linked with the SD card. I have a second Reolink camera and I have the exact same problem : video registered are limited to few seconds while I have 30 seconds in the settings and it is still a nightmare to access to the video (I have to try to access around 10 times to finally succeed)

@joseph_1979
Hello, thank you for your answer.
I have restored my camera and it still very difficult to access to stored videos. The live works perfectly well but as soon as I click on the "read" button I see the communication speed dropping down and it ends in a failure to read files.
Other problem I still have videos of 4 sec only while I have set 30 seconds. It was working with 30 seconds few weeks before but without any reason it doesn't anymore. Any idea ?

Regards

Hello,

I have an Argus 3 Pro installed on WiFi.
Since several weeks my camera does not register any more 30 seconds videos as per settings. I only have 4 second registered.Would you know why please ?

I have other issues : it is very complicated to access the stored videos from the app. I must try to access again and again to finally access to the stored videos. For the live video it works immediately.

And last but not least, could you help me to refine my settings : when I am in live video I see the camera is detecting people (thanks to the "people" icon showing up) but the alert does not trig. Would you know how to make it triggering please ?

Thanks a lot for your help