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I am having issues with my doorbell connecting via cellular while I am away from my property.I have an RCL-511W camera in my back garden that is working fine.When I am at home I can view my RCL-511 W camera on the WiFi. When at work, I can view it over cellular.My new Reolink doorbell is temperamental connecting on the WiFi at home on my Samsung mobile and wont connect at all over cellular when away from home.Is there an issue with cellular connection and the new Reolink video doorbell?I can get it to connect (sometimes) via WiFi at home. As soon as I turn my WiFi off on my phone.....................no connection.I have followed ALL instructions from support.Need help before asking for full refund.£119 for something that will only stop me getting out of my chair and looking out of the window is ridiculous.Anyone else with the same issues? Or have I got a faulty item?Please help
Here are a few things you could try to troubleshoot the issue:Make sure your Reolink doorbell is properly configured for remote access. This may involve setting up a Reolink account, configuring port forwarding on your router, and enabling remote access in the Reolink app. Make sure you've followed all the instructions provided by Reolink support, and double-check your settings to make sure everything is configured correctly.Check your cellular signal strength. Poor cellular signal strength can cause connection issues, especially if you're in an area with weak or spotty coverage. Try moving to a location with stronger cellular signal and see if that improves your connection.Check your data usage settings. Some cellular providers may have data usage settings that can prevent certain apps or devices from connecting over cellular data. Check with your cellular provider to see if they have any settings that may be affecting your Reolink doorbell.Check your phone's settings. Make sure your phone's Wi-Fi and cellular data settings are configured correctly, and that there are no restrictions that may be preventing the Reolink app from accessing cellular data.
I received this notice from my firewall today about my RLC-810A.Why would the camera scan for ports?
The RLC-810A camera may scan for ports for various reasons. One possibility is that the camera is designed to perform regular port scans as part of its normal operation to ensure that it can communicate with other devices on the network.Another possibility is that the camera may be compromised or infected with malware, and is scanning for open ports in order to find vulnerabilities that can be exploited for unauthorized access or other malicious purposes.It is important to investigate the reason why the camera is scanning for ports, as it could potentially pose a security risk to your network. You may want to check the camera's settings and logs, run antivirus and malware scans on your network, and consider seeking the assistance of a security professional if you have concerns about the camera's behavior.
When I connect to the camera with the phone's hotspot to download the recorded videos, why does the camera force me download the videos through the internet instead of the local hotspot connection? One time I couldn't connect to the camera because there was no cell service in the area. Why does my phone need cell service if I'm connected to the camera with my phone's hotspot? It's a direct connection to the camera. Should be a quick download but it says no internet. Very aggravating when you're in a remote location and you just want to download the videos and leave.
The reason you are not able to download the recorded videos from the camera using your phone's hotspot without internet access is likely due to the camera app's design.Some camera apps may require an active internet connection to function properly, even when connected to a local hotspot. This is because the app may be designed to communicate with a cloud-based storage system to store the videos or to provide certain features like real-time streaming, notifications, or remote access.When you try to download the videos from the camera using your phone's hotspot without internet access, the app may not be able to establish a connection with the cloud server, causing the error message to appear.If you frequently use the camera in areas with no internet access, it may be worth checking if the camera app has a feature to download videos without requiring an internet connection or if there is an alternative app that better suits your needs. Alternatively, you may want to consider a camera that does not require an internet connection for local storage and access.
It looks like new Trackmix firmware was released yesterday (v188.8.131.527_23022700), but the release notes are the same as the previous release (v184.108.40.2064_221201). Can you let us know what the correct release notes should be?
Including the release notes of the new Trackmix firmware that you mentioned. My knowledge cutoff is September 2021, so I cannot provide any information about events or updates that occurred after that date. However, you can try visiting the website or the official support page of the manufacturer or developer of the Trackmix firmware to get the latest and most accurate information about the firmware release notes. They are the best sources to provide you with the correct release notes for the new version of the Trackmix firmware.
NVR Pack Duration typically refers to the length of time that video footage is stored on a Network Video Recorder (NVR) before it is overwritten or deleted to make space for new footage. The duration can vary depending on factors such as the storage capacity of the NVR, the quality of the video being recorded, and the number of cameras being used. It is important to consider the required duration when selecting an NVR and setting up a surveillance system.
If you are unable to assign a new network to your device and it is not working away from the network, you should try restarting your device and resetting your network settings. If that doesn't work, try connecting to a different network.
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