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Prior to recent updates of the Reolink Desktop application, I was able to select/access both my connected network cameras (POE cameras) and my NVR, however after upgrading the Client App (to v18.14.2) my NVR status has changed to "Not Connected" so is inaccessible via the application. Conversely I can still access both the cameras and the NVR via the Mobile App, and the NVR is (therefore) definitely up and working as normal on the home network. For reference, I'm running an RLN8-410 NVR with several cameras networked c/o a POE switch. There's been no change to the setup or network, only since upgrading the client desktop app has the NVR component become unavailable. I figure the next step is to upgrade the NVR firmware, but has anyone else experienced something similar and/or is there a known issue with the Desktop application/software?
Hi, I recently purchased the Trackmix (PoE) camera and attached it to my Reolink NVR. On setting it up I noted that I only see one channel (lens) not two as expected with the dual lens (wide angle and telephoto). The lenses both appear to work in that I can select wide-angle or tracking views (as either "Clear" or "Fluent"... which have different resolutions, etc....). The firmware used by the apps (desktop and mobile) are up-to-date, as is that of the NVR.... so why can't I see 2 channels?...one for each lens on the camera. Certainly all the reviews I've seen show 2 channels with one for the wide-angle an one for the zoom/tracking. Is there an issue with the firmware for this camera or is the camera potentially faulty??
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