Posts made by user_761428357513385_761428357513385

Dear Community,

I contact you to share an issue raised on the Reolink Mobile App (4.41.0.4.20231023).
I can't connect to my NVR from:

• my smartphone (Google Pixel 4 - Android 13) using 4G network (SFR, French mobile service provider).
• my wife's smartphone (Samsung - Android 13) using 4G network (ORANGE, French mobile service provider).

I can connect to my NVR when using:

• the very same smartphones connected to local WIFI (LAN where NVR is located)
• the very same smartphones connected to remote WIFI (connection to the other smartphone set as Wifi access point).

I have identified a workaround :

• From the main page of the Android Reolink app, I click on parameter symbol (wheel on the right part of the screen, next to the name of my NVR)
• NVR parameters are displayed and at the bottom, there is the "channel" section
• I choose one channel and click on "display"
• video is then streamed but I can not access to recorded events.

It was working perfectly well several weeks ago, before Reolink application update.
UID is enabled for the camera.

Have you observed the same behaviour ?
Have you identified a fix ?

Many thanks for your help !