Posts made by user_784224808100067_784224808100067

I think I have this solved now and am not getting false alerts anymore when it snows. I turned on object marking which is super helpful to see what the camera is detecting. In my case it was the always seeing the vehicles parked in my driveway. Then when it snowed it caused a generic motion detection and since it was detecting our vehicles I would get a vehicle alert even though they were not moving. Seems the camera doesn't specifically look for the vehicle moving. Would be better if it could but to fix this I changed the object size for vehicles to be smaller so that when my vehicles are parked up close they are not detected. This works for me because I have a long driveway and the vehicles are smaller coming down the driveway. This would not work for short driveways where you want to detect a vehicle pulling in but don't want to detect a parked vehicle when it is snowing. So this won't help every situation.

I'm sure they will improve over time and now that I've got my cameras working very well I wanted to give positive feedback on these amazing products. I am finding these cameras very useful and have ordered more to expand my surveillance. Great products Reolink!!!

I may have just figured out what was causing my settings to reset! I have my synology nas setup to record from both cameras. I’ve been disabling and enabling them lately to reduce the load on my nas for other purposes. I just tested this and when I enable them on the nas all the settings reset again. This may be intentional because I think synology can change settings from its interface. I hope that is all that is going on and doesn’t appear to be a problem with the cameras.

I have contacted support and they have not responded. It just happened again to both of my cameras. All settings have reset. No detection zone is fine and resolution and bit rate have reset. I believe my iPhone os did an update last night but that did did not occur for these previous events. I’ll try support again

I Just got another unexpected vehicle alert. I checked the Settings and this time the only thing that I see reset and lost is the no detection zone. I didn’t lose resolution this time. I’ve made it almost a month with my new cameras and been very happy otherwise, but this is going to get annoying.

thanks I did report it to support as well. I definitely did not restore settings. I manage settings through the iOS app mostly and haven’t used the desktop app in awhile.

i think it happened to my doorbell camera as well. So it must have been app related

My rlc 810wa reset all settings about 20 days after I set it up. I noticed I got a vehicle alert in the no detection zone and then saw the mask was gone along with changes to resolution and motion settings. 

I've seen plenty of post about snow at night, with IR on, setting off motion detection but no real solution other than suggestions to adjust settings. I find it hard to believe that this would happen since reolink has been around a while and my friends ring and wyze cameras are not being set off by the same snow. I think a solution would be to put up a separate IR light so that the snow isn't so bright in front of the camera but that seems like a lot of work and expense for multiple cameras. I have motion alerts turned off so the camera is only alerting for vehicle, people, and animals. When it snows our vehicles are parked in view and the motion mark feature outlines both parked vehicles. I'm guessing what happens is when it snows it thinks the vehicles are moving even though they are not. I tried turning down the vehicle sensitivity but eventually it just doesn't detect the vehicle when it should. Has anyone figured out how to solve this? Is it a problem with camera's firmware? I think it is a newer camera and thought maybe the firmware has issues other cameras don't.

This is an RLC-810WA.

Everything else is working perfectly and I am very impressed with the camera but this problem seems unacceptable.

@user_717581899391160_717581899391160 When setup this way does the 2 way audio work through surveillance station or is this just to setup recording? Does the doorbell button trigger events in surveillance station?