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Ensure you have UID enabled as indicated below.https://support.reolink.com/hc/en-us/articles/4411709788953-How-to-Enable-or-Disable-UID-via-Reolink-Client/#:~:text=Step%201.,off%20the%20Enable%20UID%20option. 2 player gameshttps://support.reolink.com/hc/en-us/articles/900003743146-How-to-Enable-Disable-UID-via-Reolink-NVR-New-UI/
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