I would like to put my NVR and all smart devices on a VLAN. Several of my phones run the Reolink client utilizing the UID feature. I would put those same phones on a separate VLAN. Can anyone confirm if someone were able to exploit the NVR on the VLAN, could they access the other VLAN using the phone with the Reolink client/UID enabled?

UPDATE!!

I apologize for being stubborn, but I was able to update their firmware with no issue! No more .264 files! However I do have a new annoyance. When the NVR sends a file, it creates three additional folders beyond the one I name in the FTP settings. The folders are 2020, 01, and then 20. Obviously it's todays date. I prefer as few folders as possible! Any ideas?!

We had put an upgrade profile in the attachment, could you please have a try?

If you don't know how to do it, please contact our support team at support@reolink.com.

They will help you.

What firmware? Can you promise in writing that you will send me a replacement NVR when it locks up from the failed firmware install?

I wrote a free open source Windows app that can convert the .264 files you likely have if you are interested.

For me the first step would be to update firmware as the problem may have been fixed.

That would be great!

glocknchill@protonmail.com

I can’t afford the downtime when my NVR locks up when trying to update the firmware. I’m in the United States and your tech support is open when I’m sleeping. I’m sure there is another way to achieve the outcome I’m looking for.

I'm using the RLN16-410 w/ build build 1704070 NVR and I'm learning how to use the FTP and a back up option. I can't/won't update the firmware. This is my second NVR. I tried to update the firmware on a previous NVR and it bricked on me. I don't trust it. Anyways, despite setting it to "image only", I still get short video clips. When I go back in and look, it changed itself to "Clear video and image". Is there a way to just get still images? Also, trying to convert the .264 file is a huge pain. I have no idea why this was done in the first place. Anyways, can I change the file format to make this easier? I have to convert each file every time I want to view the event. Any ideas?