Sound is so quiet from camera

[rbbopa71_426529682223262]

Hi I have just purchased the reolink go I'm happy but there sound coming from the camera us nearly non existent I have tried everything but nothing seems to work, could a slow data reception have anything to do with it?

[Cynthia_124785627824270]

Hi there, you can check your setting according to this article, https://support.reolink.com/hc/en-us/articles/900000498063-How-to-Enable-Audio-for-Recording-and-Live-Viewing. When you playback the video, you can turn up the sound.