Unable to use RLC-810A with NVR

[Surej Joseph_430097013301410]

Hello,

I recently bought RLC-810A and 8 port NVR. I want to use the camera with google home. Therefore the followed the Method1 from this link: https://support.reolink.com/hc/en-us/articles/900000537406-How-to-Connect-PoE-Switch-Router-and-PoE-NVR and connected both Camera and NVR to my POE Switch.

Next i can see the Camera feed in both NVR and straight from Camera in Android app. However the phone app(Android) shows the camera as uninitialized. I initialize the camera by setting admin password and giving it a Name. Afterwards the camera feed in the NVR is lost. Attached is a screenshot from my phone.

Please advice how i can initialize the camera and have the NVR connect to the camera as well.
Screenshot_20210729-133444.jpg

[Cynthia_124785627824270]

Hi there, if you have set the password for the camera, you need to input the password of the camera on the monitor. Please follow the steps in cause 1 in this article, https://support.reolink.com/hc/en-us/articles/360005930374-Video-Loss-in-Reolink-PoE-NVR.