Shadow Detection

bill doria

I would like to see the AI fixed so that it doesn't notify me of a person, every time the shadows move from the trees.
(pic attached)
I'd attach a video, but the size is to big.
I have the sensitivity setting reduced from 8am - 3pm, and if I reduce the sensitivity and more it won't detect a real person.

Tree-Shadows.jpg

Cynthia

Hi, the waving shadow may affect the detection. You can try to set up the motion detection zone or adjust the camera installation angle.

Here are more tips for how to reducing the false alert, https://support.reolink.com/hc/en-us/articles/360013486414-How-to-Avoid-False-Alerts-on-Reolink-Cameras.

And thank you for your reporting on this problem. We will continue to work on improving detection accuracy in the future.

bill doria

The issue is that the system emails me that a person has been detected, every time the shadow moves.
Plus, since the last camera update (v3.0.0.250 (RLC-820A attached to the NVR RLN8-410)) the detection zones don't work.
I have a tree in my backyard, and I setup the Not to detect around the whole tree, and it still picks up the tree moving in the wind.
Also, since the last camera update.. At night when people are walking by my camera, the video shows the ghosting effect. It used to be clear.
Let me add something that should be fixed.. When in playback mode on the Windows Client the date format I set in the system is mm/dd/yyyy. It shows properly in the video, but the timeline shows the date format as dd/mm/yyyy (pic attached).

Reolink-Playback-Time.jpg