How to delete NVR from Reolink Android App

Bobby McLeish

I would like to delete my NVR from the android app and start again, but when I click the Delete NVR button, it say " Are You sure", so I click it again and all I get is a spinning wheel !

When I first set all this up, I used the QR code option, but I want to start all again using the ip method, as I have set up port forwarding on my router.

Cynthia

Please try to follow the steps to delete the device in your app, https://support.reolink.com/hc/en-us/articles/900002164163-Fail-to-Delete-Devices-via-Reolink-App.

Then you can turn off the "add devices automatically" button, https://support.reolink.com/hc/en-us/articles/900000526723-How-to-Enable-Disable-Add-Devices-Automatically-on-Reolink-App.

After that, you can add the device via IP.

Bobby McLeish

Thanks Cynthia, I have tried all of that and when opening the reloaded app, it still brings up all of my NVR and cameras, so no matter what I try, it just stays there ! Really weird, I have never came across this before !!

I have also made sure I was logged out of the app before trying this and it logged me back in when I opened the app. I can't seem to find a option in the settings to stop auto log in.

I have even taken my phone off wifi and put it on 4g/5g, but that also did not help.

I'm on android, I'm going to try it on my wife's IPhone, to see if I get the same issue, before contacting Reolink Support.

All I want to simply do is to log out and delete the app and start again !!

Thanks

Bobby McLeish

I have logged this with Reolink Support.

I think I have determined that it may be a Android App issue (or possibly a issue with my Pixel 5), as I did the exact same scenario with my wife's iPhone and changing from LAN to IP connection was simple.

Bobby McLeish

Reolink Support have said that they will inform me when there is a update, so going by that reply, I expect they know there is a problem with their app on android.

Cynthia

Thank you for your new update on this problem.