410 WS not found in software

ferincr

I got two of these and two more on the way but I'm starting to have second thoughts about these cameras. I love them when they work but this is going to be the third time I'll need to climb up to them and bring it down to troubleshoot. It's starting to get annoying, especially since I live in the tropics where I don't trust to leave any connections to the weather and hard wired them (big mistake).

Last night one of them got stuck in color (yes is set to auto in night/day) so I manually changed to black and white for the night and color again this morning but now I tried to reset it from the button and it's gone never found again in the network. So I guess it means another trip to the roof and wire cutting and unscrewing it to be able to connect to the router to see if that does it to then climb again to re solder re screw it...Hmmmm!!!

Anybody have any ideas if I can avoid this?

Thanks,

Hello Ferincr,
Sorry for the trouble caused.
When the camera is reset to default settings, there will be no SSID and password(for your router) saved, in that case, it will no longer be able to connect your router, which result in the situation you had. Since Wi-Fi is no longer connected, we will have to bring it to connect to the router via Ethernet cable. I'm afraid we do not have any choice but to connect it with an Ethernet cable after it is reset.
We will forward a request to our R&D department and see whether there is any way we can make it easier. If there is any update, we will keep you posted.
As to the color issue for one of your RLC-410WS, does it happen very often? how is the Wi-Fi signal strength for your cameras? you can check it on the live view screen from the Reolink client software.

ferincr

Thanks for your reply, I managed to make a 100ft cable and take it to the camera instead of bringing the cam down so it's up and running again but it still not changing to the B&W over night (unless done manually on the client software) if I put it to auto stays in color (and therefore poor resolution) I tried covering the light sensor today but it didn't do it either.

As far as WiFi signal this camera is closer to the router than the other one. It worked ok for a couple of days and then it just started doing this
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Hello Ferincr,

Thanks for your valuable feedback.

If it is possible, would you please send us the UID, login username and password of that camera, we will check it on our site and see what we can do. If yes, please send them to support@reolink.com by email.

Thanks in advance.

ferincr

Info sent.

I want to say that even if software/hardware (of any type and brand) sometimes get in our nerves testing the limits of patience, I'm pleasantly surprised about the level and quality of presence and customer service I've seen so far from Reolink for this and other cases I read about in these forums.

Thank you in general I'm very happy with your level of communication.

ferincr

Not sure if you've done something but it looks like it's fixed!!!!!

Thank very much for your valuable feedback and your support of our product.

Glad to hear it is working now.

If you need any assistance in the future, please feel free to contact us.