Argus Pro video playback problem

[user_587779334111353_587779334111353]

Hi,
For some reasons I cannot play the videos recorded after an alert.
Same in the App or in the MacOs client.
Live preview works perfectly well and wifi connexion is very good.
I have tried both fluent and HD modes.
Videos are sometimes shown on the agenda and sometimes they're not.
Firmwares are up to date.
Any idea ?
Thanks

[Reolink Fiona]

You can try to take out the SD card and format the SD card. If it can't work, you can try another SD card and try again.