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    Newer firmware on RLC-823A than available on website

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    • user_604203226738690_604203226738690
      labs last edited by

      Hello,

      I searched the forums but didn't see this addressed, apologies if it is covered somewhere.

      I recently purchased a Reolink RLC-823A camera and applied the firmware listed as the latest from the Reolink website Download Center support wizard. At the time I thought it was odd that the existing firmware looked like it was newer than the one I was applying, but I figured the website was authoritative.

      I bought two more RLC-823As and both of these also have this newer firmware, so I thought I'd ask about it.

      The website lists the latest firmware as:
      "v3.1.0.956_22041511_v1.0.0.30"

      The cameras are coming with firmware version:
      "v3.1.0.989_22051911_v1.0.0.30"

      So you see, it appears the manufacturing line is installing a newer version, built May 19, 2022, v3.1.0.989.
      But the website has a firmware from April 15, 2022, v3.1.0.956

      The trailing version is identical, v1.0.0.30 for both.

      I'm not sure what this means but naturally I want all the latest fixes and features, and I'm using this with BlueIris. Is there a problem with the default firmware, is it somehow fake? The security sticker on the boxes were intact.

      Is the website firmware list out of date?

      Thank you,
      Benjamin

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        • Reolink Fiona
          Reolink Fiona @labs last edited by

          The firmware version v3.1.0.989 is the latest version. There is a newer version for the factory version this time. You can use the default version now.

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        • Litschki_606056732127299
          Litschki last edited by

          Same with my RLC-811A.

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          • Darren_45694410696
            Darren last edited by

            Same issue with newly purchased RLC-823A. (10th. September 2022).

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            • oilid_493645717319846
              oilid last edited by oilid_493645717319846

              Okay, and I have a RLC-823A bought in January 2022 with Version "v3.1.0.956_22041511_v1.0.0.30" now. But how can I install the newer one "v3.1.0.989_22051911_v1.0.0.30"?

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                • Reolink Fiona
                  Reolink Fiona @oilid last edited by

                  @oilid_493645717319846 Hi there, we don't release this firmware v3.1.0.989 on our download center now. If you want to receive this firmware, you can contact our support team, Submit a request – Reolink Support.

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                  • user_604203226738690_604203226738690
                    labs @Reolink Fiona last edited by

                    @reolink-fiona What is different? Is there a changelog?

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                    • oilid_493645717319846
                      oilid @Reolink Fiona last edited by

                      @reolink-fiona same here because of the changelog. Please provide it…

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                      • Reolink Fiona
                        Reolink Fiona @oilid last edited by

                        @oilid_493645717319846 The two firmware is almost the same. Their features are the same.

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