RLC-823A video loss in Reolink app

[yoco007_164526624891019]

Hi! I was tweaking picture settings for night mode in Reolink windows app, when suddently it stopped working. It just says "video loss" but the camera says "connected". What could be the problem? The camera works fine when I switch to NVR and mobile app.

[joseph_1979]

@yoco007_164526624891019 Put the default settings again. It could be a resolution issue on PC. Which setting gave you the error? Provide client version.

[yoco007_164526624891019]

@joseph-chircop_497308027822318 the brightness settings. Client version is 8.8.2. I got the video back. Not sure how it just started working again!
Does this camera support time laps? And if I go under Light settings it says it's unsupported.

[joseph_1979]

@yoco007_164526624891019 Yes it does support time lapse. Can you try it out on Android client? And then repeat the procedure from Windows client and see if it re-occurs. Check that you have the newer firmware version v3.1.0.989_22051911_v1.0.0.30. Maybe there is a more updated one too........in which case I suggest you to email Reolink support by quoting your HW.

[yoco007_164526624891019]

@joseph-chircop_497308027822318 I don't have Time Laps option on my android app. App version is 4.32.0.4.

[joseph_1979]

@yoco007_164526624891019 Did you check your firmware? And is this available on Windows client?

[yoco007_164526624891019]

@joseph-chircop_497308027822318 how do I check firmware for camera? Camera is connected to NVR, and if I go to info tab, I only see NVR firmware. And I don't have Time Laps on windows client as well.

[joseph_1979]

@yoco007_164526624891019 Very simple........just follow this link https://support.reolink.com/hc/en-us/articles/360005175034-How-to-Find-out-Camera-Firmware-Version-via-Reolink-PoE-NVR. Get the NVR firmware too and email Reolink support to check whether they have newer firmware. I have no access to such info. My philosophy is to keep sw updated to the most recent stable version.

[yoco007_164526624891019]

@joseph-chircop_497308027822318 ty for your help!