ReoLink Client App Black Blank Screen on startup FIX windows 11

[user_634252559302720_634252559302720]

Your ReoLink client might open to a blank screen if you have a windows 11 computer with iris xe display drivers.

Navigate to your C:\ drive folder, and SHOW HIDDEN items in the View settings. Find and go to: C:\user\<yourusername>\AppData\Roaming\reolink

Open up the userSettings file in Notepad. Right click userSettings and open with Notepad. Scroll until you see the hardware-acceleration key in the list.

Specifically it will say {"key":"hardware-acceleration","type":"boolean","value":true,"_id":"SC7vYAO3Jz5CRFqs"}

(the ID part might be different on your computer)

Change the word true to false - dont change anything else, save the file, exit and reopen reolink client. It will look like: {"key":"hardware-acceleration","type":"boolean","value":false,"_id"SC7vYAO3Jz5CRFqs"} (again, only change true to false, the ending might be a little bit different on your computer)

The reolink client should now open and stream your cameras

[joseph_1979]

@user_634252559302720_634252559302720 Exactly. I provided this info weeks ago. If the application runs then they can do this from the application menu.

[user_634252559302720_634252559302720]

@joseph-chircop_497308027822318 i wanted to repost it in its own thread for the search results- the fix's posted are too hard to find and have to sift through alot of results before finding this solution. hopefully the google gods will index this higher for people to find it.

[joseph_1979]

@user_634252559302720_634252559302720 I already informed the site administrator to improve the search engine. Thanks to put it in a thread on its own. I forgot where I wrote mine . Too much tasks.

[creeksiderick_407360287690937]

@joseph-chircop_497308027822318 i wanted to repost it in its own thread for the search results- the fix's posted are too hard to find and have to sift through alot of results before finding this solution. hopefully the google gods will index this higher for people to find it.

[behnkekeep_126380416942293]

@user_634252559302720_634252559302720 Worked perfect. Thanks Bryce

[Sandy Schili_448392732078245]

@user_634252559302720_634252559302720 Thank you, Thank you, Thank you!

[Kennedy947_384837677101198]

@user_634252559302720_634252559302720 My user settings are completely blank.

The Reolink app worked for over a year. Now I can only see black screens and hear audio.

What is the video process over streaming people are talking about?

I've uninstalled and reinstalled the Reolink Client app several times with fresh downloads.

[joseph_1979]

@kennedy947_384837677101198 Please install the DirectX redist (2010) and check again. This client requires old DirectX9 libraries.

[user_781705133682896_781705133682896]

@user_634252559302720_634252559302720

THERE IS NOTHING ON THAT USER SETTING FILE, ITS COMPLETE BLANK

HOW CAN I FIX IT , PLEASE HELP

[user_781705133682896_781705133682896]

@joseph_1979 Please help me on fixing my windows client, my usersetting file is blank, how can i fix it ?

[joseph_1979]

@user_781705133682896_781705133682896 First try to disable the hardware acceleration first from the client main menu. See if this makes any difference.

Which graphic card(s) is installed on your PC?

[user_781705133682896_781705133682896]

@joseph_1979 I can not log in to my device from Windows client, my mobile app is working fine

[joseph_1979]

@user_781705133682896_781705133682896 Which graphic cards are installed on PC? I guess you are trying to install v8.14.2.

[user_781705133682896_781705133682896]

@joseph_1979 Yes i have installed v8.14.2

my Graphic card is Intel (R) HD graphic 530

[joseph_1979]

@user_781705133682896_781705133682896 Have you tried to update the driver of the graphic card? When you ran the program, you can't have a quick access to the menu (top right corner).

[user_781705133682896_781705133682896]

@joseph_1979 I have everything updated on my pc, have been using windows client for last few days, but not connecting suddenly from today, adding device with UID failing, login failing

tried disabling hardware decoding first from top right corner setting as well

[creeksiderick_407360287690937]

Found this using a google search, changed it from true to false, and it worked great for me, Thanks for the help!

[user_645880601444421_645880601444421]

IMHO there is an even easier method. Since the client is crashing trying to process a video stream, simply disable WiFi and/or Ethernet, then start the client. It won't crash since there are no streams available to process. You can then leisurely navigate to Settings to disable Hardware Decoding First.

[user_645880601444421_645880601444421]

@user_645880601444421_645880601444421 A second related method is to start the client and click on Playback as fast as you can. If you are successful, you'll circumvent initial stream processing and have ample time to disable Hardware Decoding First. Might have to make several attempts before you get good at it

[DXH_589561572556853]

@user_645880601444421_645880601444421 Finally found on Google and it fixed the issue. Thanks for the post

[Tom Simmons_339404402184356]

Perfect solution to the problem! Thank you!

[wallace ruiz_445992219345136]

Thank you for this post. It fixed the problem!

[camdavis2003_318795411464378]

This post is deleted!

[user_736172177559766_736172177559766]

I'm new to this. I get audio but no video in the Reoling Client Live View Window, and when I open userSettings in Notepad, it is blank. I use Windows 7 and cannot upgrade for reasons that I'd rather not explain. Is there a solution to this?

[joseph_1979]

@user_736172177559766_736172177559766 Download and istall DirectX redist(June 2010).

[user_756303307657348_756303307657348]

This is what worked for me, in my case, I have an RTX 3090Ti just launch the Nvidia Control Panel and under 3D Settings select Manage 3D settings on the upper left, then the Manage 3D Settings box will appear, scroll down about mid ways and click on Multi-Frame Sampled AA (MFAA) till the On or Off drop down selection apears, select Off, then just scroll down and hit Apply, I tried turning it back on and got the Black Screen, turned it off and the Live Video tiles appeared, tried this at least 5 times so there is no doubt this was my issue, help this helps

[user_780672372097157_780672372097157]

@user_756303307657348_756303307657348

Just signed in to this site to thank you. I was absolutely frustrated by the Desktop app, since all cameras got black screens or flickering pictures in every mode and with wifi/ethernet. I just did as you wrote, and it worked out well! Thank you so much!!

[T Saint_696989900566706]

@user_756303307657348_756303307657348 I also wanted to sign in so I could thank you. This has been an ongoing issue for over a month and you just made my night! Thanks a ton!

[user_768164021432492_768164021432492]

The first thing to check is if your Display Adapter drivers have suddenly stopped working or if you are using a NVIDIA Gforce graphics driver. I've had nothing but problems with NVIDIA's drivers. So I disable it always but sometimes due to windows updates it gets enabled again. This was my problem after windows did an automatic update today. All live streams and playback of my cameras displayed a black screen, yet there was sound and the cameras were connected and still functioning, I could even access all their settings and make changes just not able to view the stream. I'm using windows 10. Right click on bottom left corner start and choose Device Manager. Look under Display adapters and see if any of the drivers listed has a small error icon. I disabled the NVIDIA Gforce and my other adapter which is Intel HD did have an error. Simply disable all adapters, then reenable the standard Intel. Fixed my problem Immediately.