Cameras lost cloud connection completely no recordings saved

[adminabm_549190067556548]

Hello we have a Number of E1 and E1 PRO cameras onsite and recently we lost all cloud recordings and the cameras dropped off the cloud and needed to be added back. Is there a way to troubleshoot the root cause?

[Reolink Fiona]

Hi there, did you solve it? Sorry for the inconvenience caused to you, you can report this issue to our support team: https://support.reolink.com/hc/en-us/requests/new

Our support team will help you solve it. Thanks.