WIFI Doorbell Alerts not working

[grahamscomputers_73909861070]

I have the wifi doorbell and I noticed a day ago that it stopped sending alerts. I reset the doorbell and re added it to the Android app and then adjusted the sensivitivity in all directions and still no notifications.
If I push the test notifications it works fine and so does the chime. I have uninstalled the app and re installed again and still same issue. I can stand in front of the doorbell and wave and dance around and get nothing.
I used to get rich notifications but now cant even get a normal motion detection on it.
Has anyone else had the issue. I am using the latest Android App version 4.36

[joseph_1979]

@grahamscomputers_73909861070 Try to restore the camera. By restoring, the factory setting will be restored with the exception of the WIFI configuration. Restore can be done from the Android client.

[grahamscomputers_73909861070]

@joseph-chircop_497308027822318
I have done all that, its so frustrating and unfortunatly its now coming out and going back for a refund it is only around 5 days old.
I have had no support from Reolink on it. They have always been great and fixing issues but seem to have washed their hands of this one.