Windows app v8.8.5 loading Failed
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All has been fine for over a year. I can view the cameras on my android phone, so the system is working. But today I'm getting a failed to load error on my windows PC. The NVR says it is connected on the windows app.with blue light. But no cameras showing. build 2110099 v3.0.0.0 v3.0.0.148_21100909 NVR66088104001000200000 RLN8-410 Windows app V8.8.5. I'm seeing an error, Loading failed.
I tried restarting the PC and NVR.
Disabling Hardware Decoding First did not work. -
Here is the windows error data:
- <System>
<Provider Name="Windows Error Reporting" Guid="{0ead09bd-2157-539a-8d6d-c87f95b64d70}" />
<EventID>1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2023-03-27T09:34:41.2873296Z" />
<EventRecordID>27794</EventRecordID>
<Correlation ActivityID="{cff7a187-133b-4595-9eff-f2c5f2972baa}" />
<Execution ProcessID="32696" ThreadID="37112" />
<Channel>Application</Channel>
<Computer>Erics-desktop</Computer>
<Security UserID="S-1-5-21-548149826-654894353-2237902795-1001" />
</System>
- <EventData>
<Data Name="Bucket" />
<Data Name="BucketType">0</Data>
<Data Name="EventName">RADAR_PRE_LEAK_WOW64</Data>
<Data Name="Response">Not available</Data>
<Data Name="CabId">0</Data>
<Data Name="P1">Reolink.exe</Data>
<Data Name="P2">8.8.5.0</Data>
<Data Name="P3">10.0.22621.2.0.0</Data>
<Data Name="P4" />
<Data Name="P5" />
<Data Name="P6" />
<Data Name="P7" />
<Data Name="P8" />
<Data Name="P9" />
<Data Name="P10" />
<Data Name="AttachedFiles">\\?\C:\Users\great\AppData\Local\Temp\RDR7248.tmp\empty.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.25454fb5-3bc7-48a7-a6fb-c4e1c89dda8a.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e3c75eed-e16e-412a-8ce2-358c8b0409d6.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1be35e96-a11b-4ae8-841d-292b231ddb98.tmp.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.5a2cd544-f817-4508-bd55-a0846e849b19.tmp.xml</Data>
<Data Name="StorePath">NULL</Data>
<Data Name="AnalysisSymbol" />
<Data Name="Rechecking">0</Data>
<Data Name="ReportId">d75e1bb5-7d50-4257-a81f-25af3455b034</Data>
<Data Name="ReportStatus">536871008</Data>
<Data Name="HashedBucket" />
<Data Name="CabGuid">0</Data>
</EventData>
</Event>0View 0 replies-
RADAR_PRE_LEAK_WOW64 Radar_Pre_Leak is basically Windows memory leak detector. Therefore there is a memory leak when running Reolink client 8.8.5 on your system. What is the RAM size of your PC? Maybe this client requests more mem heaps. Which Windows are you running and did you install any Windows upgrades? I am running the 8.8.5 on Win 10 without similar issues.
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I got it working by uninstalling the app and reinstalling v8.8.0
